At Grandado, we take your privacy seriously. We collect customer information in an effort to improve your shopping experience and to inform you about our products and promotions. We do not sell or rent your personal information to third parties, but we may share your information under certain circumstances that will be outlined below. This policy covers how we treat the personal information that we collect and receive from you. Personal information is information about you like your name, address, e-mail address, phone number, and other information that is not otherwise publicly available. If you have any questions about this policy, you can contact us via the customer service portal.
WHAT INFORMATION DO WE COLLECT?
We only collect your name, postal address and phone number when you purchase a product. Read also our separate ‘Privacy Statement’
WHAT INFORMATION WE DO NOT COLLECT
We do not collect credit card information or see your credit card numbers at any point in the purchasing process. All credit card transactions are processed through Payment providers.
We also do not collect your friends' emails when you send a wish list to your friends.
HOW YOUR INFORMATION IS USED
When you place an order, or make a purchase from Grandado, we use your personal information to process your order. We send you an e-mail to confirm your order or may contact you by phone, postal mail, or e-mail if we have other questions regarding your order or purchase. When you place an order or make a purchase, we will use your e-mail and postal address to send you information about our products and promotions.
VISITORS FROM THE EUROPEAN UNION?
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, portability, rectification and erasure of your own personal information. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Requests should be submitted by contacting us at:
a) Content that is false, inaccurate, or misleading;
HOW TO ACCESS, CHANGE OR DELETE YOUR INFORMATION
You can change your information by logging into your account at Grandado or you can ask us to update or delete your personal information by contact us via the customer service portal. Please be sure to include your e-mail address and full name.
HOW TO EXERCISE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS
Upon purchasing, you can agree to be added to our mailing list. If you do not want to receive information to enhance your shopping experience, please follow the instructions on the bottom of the e-mail you are receiving to automatically take you off our mailing list. You can also contact us via the customer service portal. Note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you by phone, e-mail or postal mail with other questions regarding your order.
PROTECTING THE PRIVACY OF CHILDREN
Grandado will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we find out that a patron of Grandado is under the age of 13, we will remove all personally identifiable information about that person from our files.
LINKS TO OTHER WEBSITES AND SERVICES
Grandado may contain links to other sites. We do not control the privacy policies or practices of these websites. You should review those policies before providing any personal information.
Grandado is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.